Complaints Handling

The Responsible Entity has a system for dealing with any complaints you may have as an Investor. If you have a complaint, then please contact the Responsible Entity at:

Telephone: +61 3 8639 9100

Email: investor@castlerockproperty.com.au

Complaints Officer: Jason Bronts

Complaints will be acknowledged as soon as possible, and a response will be provided no later than 30 calendar days after our receipt of the complaint. If you are not satisfied with our final response, you can lodge a complaint with the Australian Financial Complaints Authority:

Telephone: 1800 931 678

Email: info@afca.org.au

Website: www.afca.org.au

Post:

AFCA Service Complaints

Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001

Please note that a complaint must have gone through the Responsible Entity’s complaints handling process before it can be referred to the Australian Financial\ Complaints Authority.